Services

... the best in the industry.

The FamilySide advantage is obvious when you consider the unique services we offer our partners.

Allowances. We have the industry's best administrative and marketing allowances for funeral home expenses. We offer the industry's first administrative allowance for up to 10 years after a pre-arrangement.

Electronic funds transfer. Your funds can be deposited directly with our electronic funds transfer (EFT) system, used for both claims and allowances -- and EFT deposit notices are faxed to you when the transfer occurs!

Voice service. You have access to policy information with our integrated voice response (IVR) service. This is ideal for after-hours inquiries.

Electronic form submission. Application or claim forms can now be submitted by facsimile. New business can be submitted electronically now, too, saving your firm even more money and time; and validated rate calculations and benefit selections.

Certificate Delivery . We also offer a great option that can save you time and encourage goodwill toward your establishment. Our certificates can be mailed (and emailed!) directly to your firm or to your counsellor -- your choice!

Awards. Your top counsellors will enjoy many rewards for outstanding sales practices.

Now is the time to partner with FamilySide. We already are the leader in the preneed funding industry, but we keep improving to serve you better. For more information, call 1-800-801-0800, extension 11797.

How good really are FamilySide's services?

At FamilySide, we take customer service very seriously. The clock is ticking from the moment a complete application or claim form is received or a phone answered -- and quality is being measured.

These measurements by a third party are standard operating procedure at FamilySide. They were formulated to ensure our customers are always served in a timely and accurate fashion. With 500% growth in new business, new processes were created and additional staff were hired to make sure service never slips.

What follows are the actual monthly statistics. These averages include weekends and holidays! (We figure that a policy or claim received on Friday at 6:30 p.m. and issued Monday at 8:30 a.m., took 62 hours to issue in measuring these averages.)

By the numbers

New business contracts:

• Average time from receipt to mailing contract = 8.37 hours
• Contracts without errors at time of first printing = 97.5%

Claims:

• Average time from receipt to settlement of non-contestable claim = 2.81 hours

Customer calls:

• Answered within 20 seconds = 91.176%

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